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Welcome to the financial service provider online registration and renewal process for the Insurance & Savings Ombudsman ("ISO") Scheme Inc, an approved dispute resolution scheme under the provisions of the Financial Service Providers (Registration and Dispute Resolution) Act 2008.


Contact us

Phone: +64 (04) 499 7612
Fax: +64 (04) 499 7614
Freephone:  0800 888 202
Email: membership@iombudsman.org.nz
Website:    www.iombudsman.org.nz

Before starting the registration process or the renewal process, please read the important information.

Start the registration process
(New applications only)
Existing Applicants and Existing Participants
Renewal process for existing Participants
Important Information

Membership as a Participant in the ISO Scheme Inc is effective when an application has been accepted and payment or a renewal payment has been received. Payment can be made through the POLi system. You will need your internet bank account details.




Payment cannot be made by credit card.

The Participant costs are:
  • A maximum fee of $400.00 plus GST per person. Members of some professional bodies are eligible for a discounted fee
  • A complaint fee of $1000 + GST for each complaint accepted for investigation